Our Email Disclaimer:
TERMS AND CONDITIONS OF USE
Any person who accesses or uses this website (referred to hereafter as “the User”) agrees to the Terms and Conditions of Use of this website and by using the site confirms that they have read and understood the Terms and Conditions of Use.
Wilmartan t/a Solutions Medical shall not be held responsible for any injury, loss, expense or damage of any kind whatsoever suffered or incurred by any person as a result of such a person accessing this website, utilizing any service offered on this website or relying on any information contained on this website for any reason whatsoever including but not limited to any injury, loss or damage suffered as a result of:
· errors or discrepancies in the information provided
· any unauthorized access of this website by third parties
· any breakdown or failure of any equipment or medium of access to this website
· any failure or unavailability of any of Wilmartan t/a Solutions Medical or any third parties’ facilities or systems resulting in the inability to access this website or process any transaction
referred to or offered on this website
· the destruction or accessing of the User’s data or equipment
· any alteration, modification, upgrade or update of this website or any technology, hardware or software modification that may form part of this website.
The User hereby indemnifies Wilmartan t/a Solutions Medical against any demand, claim or action against Wilmartan t/a Solutions Medical relating to or in connection with the User’s use or accessing of this website whether directly or indirectly for any reason whatsoever.
Wilmartan t/a Solutions Medical reserves the right in its absolute discretion to alter, modify, upgrade, update, suspend or withdraw this website or any part hereof at any time.
Unless expressly stated to the contrary, Wilmartan t/a Solutions Medical owns the intellectual property rights in and to this website and the unauthorised use hereof is expressly prohibited.
“Personal identifiable information” is information that can be used to uniquely identify you, such as your name, mailing address, e-mail address, telephone numbers. In order to provide you with a service in this website, we may require that you provide us with personal identifiable information.
Wilmartan t/a Solutions Medical does not collect personally identifiable information about individuals except when such individuals specifically provide such. For example such personally identifiable information may be gathered from the registration process. Information will be gathered on a voluntary basis.
Wilmartan t/a Solutions Medical further reserves the right to perform statistical analyses of user behaviour and characteristics in order to measure interest in and use of the various areas of the site and the services and to inform advertisers of such information as well as the number of users that have been exposed to or clicked on their advertising banners if applicable.
We may disclose your information where we are legally obliged to do so in terms of the laws of the Republic of South Africa.
1. About the Company
This company is a private Medical Device provider, which provides orthopaedic and medical homecare services (such as, but not limited to, wheelchairs, medical homecare products, hoists, pressure care products and medical repairs) to patients. The Company is subject to various laws protecting the privacy and confidentiality of data subjects, including patients, as well as the ethical rules and policies of South Africa Health Products Authority(SAHPRA).
The Companies’ Head Office contact details are as follows:
Address: 69 Stewart Industrial Park, Stewart Street, Goodwood, South Africa
Tel.: 021 592 3370
2. Information Officer
The contact details of the Companies Information Officer are as follows:
Name: Marius van Rensburg
Tel.: 021 592 8016
3. Definition of Terms
· “Personal information” refers to information relating to identifiable, living, natural persons as well as identifiable, existing juristic persons, and includes, but is not limited to –
o information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation (gender), age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
o information relating to the education or the medical, financial, criminal or employment history of the person;
o any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
o the biometric information of the person;
o the personal opinions, views or preferences of the person;
o correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
o the views or opinions of another individual about the person; and
o the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person,and “information” has a similar meaning unless the context requires otherwise.
· “Processing” refers to any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including –
o the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use;
o dissemination by means of transmission, distribution or making available in any other form; or
o merging, linking, as well as restriction, degradation, erasure or destruction of information.
· “POPIA” means the Protection of Personal Information Act (Act 4 of 2013) and Regulations made in terms thereof.
· “We” / “us” refers to the Company and the company’s owners and directors.
· “You” / “your” refers to the data subject (i.e. the person or entity) whose personal information is in the possession of or under the control of or processed by the Company.
5. Our Commitment
We understand that your personal information is important to you and that you may be anxious about disclosing it. Your privacy and the security of your information are just as important to us and we, therefore, want to make sure you understand how your information will be processed. We acknowledge that we are bound by the applicable law to keep your personal information confidential and protect such information. We are committed to conducting our business in accordance with the law in order to ensure that the confidentiality of your personal information is protected and maintained. We take this commitment to look after your personal information seriously. We have implemented a number of processes to make sure that your personal information is used in the right way.
6. Privacy Principles
We apply the following principles in order to protect your privacy:
· No more personal information about you than what is necessary is collected;
· Your personal information is not kept by us if it is no longer needed; and
7. When You Provide Information about Another Person / Entity
8. Collection of Your Personal Information
We obtain personal information directly from you when you become a patient, when you log onto our website or when you provide information to us. Information may also be collected from other sources, depending on the circumstances, such as your next-of-kin, a regulator, another health care practitioner involved with your care, a credit bureau or a public record or when you make information publicly available. The information that we request from you is necessary to provide you with medical or other services. Information is generally collected for the purposes as set out below.
9. Processing of Your Personal Information
There are various laws that permit the processing of your personal information such as the National Health Act, the Protection of Personal Information Act (POPIA) and the Health Professions Act. We will only process, which includes collect, use, store or disclose, your personal information in accordance with the law or otherwise with your consent and will always strive to keep your information confidential, whether you supply it directly to us or whether it is collected lawfully from other sources. We generally process the following personal information of you, as may be applicable in the circumstances, and retain it as part of our records:
o Name, identity number, date of birth, age, contact details, address, nationality and gender;
o Name and contact details of next-of-kin;
o Health status and disability;
o Funder (e.g. medical scheme) information;
o Medical services provided;
o Radiological images and reports;
o Billing and payment detail;
o and Patient documentation, including consent forms, invoices and correspondence with us.
· Health care practitioners and employees
o Name, identity number, date of birth, age, contact details, address, Practise number or professional registration number in another country, position or role in the Company, nationality, gender, race, qualifications, specialisation and interests, curriculum vitae, references and photos;
o Membership of the SAHPRA and any other professional regulator;
o Relevant medical and disability information;
o Signatures of official signatories of the Company and proof of residence, if required by the bank;
o Employment-related information;
o Bank details;
o Insurance and indemnity cover information; and
· Suppliers, Service Providers, Other Stakeholders in the Health Care Industry, including Public Bodies and Regulators
o Organisation name and contact details;
o Names, titles and contact details of relevant persons and officers;
o Black-Economic Empowerment (BEE) status of suppliers;
o Agreements and related information;
o Official documentation, including newsletters and statements; and
o Engagement-related information and correspondence.
Other personal information may be collected and processed, as may be necessary and applicable in the circumstances.
If you provide consent to us to process your personal information, you may withdraw your consent at any time. This does not affect the processing of personal information that has already occurred. If you withdraw your consent, your personal information will only be processed as provided for in the law, and, if the circumstances make it reasonable and lawful for us to do so, we may terminate our relationship with you.
11. Objection to Processing
In certain instances, you may object to the processing of your personal information, if it is reasonable to do so, unless we may do so in terms of the law. This must occur on the form prescribed by POPIA. This does not affect the personal information already processed. If you object and we agree with your objection, your personal information will only be processed as provided for in the law. If you exercise this right and, if the circumstances make it reasonable and lawful for us to do so, we may terminate our relationship with you.
12. Purpose of Processing Your Personal Information
We generally process your personal information for the following purposes:
· to conduct and manage the Company in accordance with the law, including the administration of the Company and claiming and collecting payment for services rendered from relevant funders, patients and/or responsible persons / entities;
· for treatment and care of patients, including referrals to other practitioners and reporting to referring practitioners;
· for communication purposes;
· for the maintenance of Company records and patients’ medical records;
· for employment and related matters of employees and other practitioners;
· for reporting to persons and bodies as required and authorised in terms of the law or by you;
· for historical, statistical and research purposes;
· for clinical trials;
· for proof;
· for enforcement of the Company’s rights; and/or
· for any other lawful purpose related to the activities of a Medical Durable Equipment supply and service Company.
We do not use your personal information for commercial purposes.
13. Disclosure of Your Personal Information
In order to provide patients with medical services, we will share only relevant personal information, as may be necessary in the circumstances, with –
· business, employees, patients, the public or others.
Relevant personal information of other persons and entities will be shared, as may be necessary in the circumstances, with our professional advisers, auditors / accountants, funders, regulators, relevant public and private bodies, law enforcement structures and the RSSA. The information will only be shared as permitted in terms of the law or as otherwise agreed to with such a person.
We expressly reserve the right to transfer any and all personal information that we have in our possession or under our control, without limitation, to a purchaser or other successor in title of the Company that acquires rights to that information in the event of a merger, restructuring, reorganisation, dissolution, or other sale or transfer of the Company or some or all of its assets.
We maintain records of your personal information for as long as it is necessary for lawful purposes in accordance with the law, including to fulfil your requests, provide services to you, comply with legal obligations, resolve disputes, enforce agreements and as proof. These records may be held in electronic format. We may also retain your personal information for historical, statistical and research purposes, subject to the provisions of the law.
15. Sending Information Across the Borders of the Republic of South Africa
We process and store your information in records within the Republic South Africa, including in ‘clouds’, which comply with the requirements of POPIA to ensure the protection of your privacy. If we must provide your personal information to any third party in another country, we will obtain your prior consent unless such information may be lawfully provided to that third party.
16. Security of Your Personal Information
We are committed to ensuring the security of your personal information in order to protect it from unauthorised processing and access as well as loss, damage or unauthorised destruction. We continually review and update our information protection measures to ensure the security, integrity, and confidentiality of your information in accordance with industry best Company’s. There are inherent risks in the electronic transfer and storage of personal information. We have implemented measures to prevent any unauthorised access to your personal information, which includes technical and organisational measures and internal policies to prevent unauthorised access, loss or use of your personal information. These measures include the physical securing of the offices where information is held, the locking of cabinets with physical records, password control to access electronic records, off-site data back-ups and stringent policies in respect of electronic record storage and dissemination. In addition, only those employees and service providers that require access to your information to discharge their functions and to render services to us are granted access to your information and only if they have concluded agreements with or provided undertakings to us requiring them to implement appropriate security measures, maintain the confidentiality of your information and refrain from processing your information for any purpose other than for the rendering of services to us. We will inform you and the Information Regulator, if any person has unlawfully obtained access to your personal information, subject to the provisions of the law.
17. Right to Access your Personal Information
You have the right to access your personal information subject to restrictions imposed in legislation. You may request access to your information in our possession or under our control and information of third parties to whom we supplied that information. If you wish to exercise this right, please complete and submit the prescribed form to the Company’s Information Officer. Costs may be applicable to such request. The relevant form and costs can be obtained from the Information Officer. Our PAIA Manual, which is also available from our Information Officer, describes how you should request access to this information and any charges that may be applicable.
18. Accuracy of Your Personal Information
It is important that we always have accurate information about you on record as it could impact on communication with you and your health, if applicable. You must therefore inform us as soon as any of your information has changed.
If you discover that the information, we have about you is incorrect or out of date, you may ask that it be corrected by contacting our Information Officer. You may also request that we correct or delete any information. Such a request must be made in writing on the prescribed form to the Information Officer and must provide sufficient detail to identify the information and the correction or deletion required. Information will only be corrected or deleted, if we agree that the information is incorrect or should be deleted. It may not be possible to delete all of the information if there is a legal basis to retain the information. However, please contact the Information Officer to discuss how we can assist you with your request. If we correct any information and the corrected information will impact on any decision made or to be made about you, we will send the corrected information to persons to whom the information has been disclosed in the past if they should be aware of the changed information.
19. Marketing of Products and Services
If you have provided consent, we may occasionally inform you, electronically or otherwise, about supplementary products and services offered by us that may be useful or beneficial to you. You may at any time withdraw your consent and opt-out from receiving such information. You may not opt-out of patient-related communications, which are not promotional in nature.
20. Changes to this Policy
21. Concerns and Complaints about the Processing of Your Personal Information
1. Website Visitors:
Like most website operators, Solutions Medical collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Solutions Medical’s purpose in collecting non-personally identifying information is to better understand how Customer’s /visitors use its website. From time to time, Solutions Medical may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. Solutions Medical also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on blog/Facebook posts. Solutions only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
2. Personally-Identifying Information:
Certain visitors to Solutions Medical’s websites choose to interact with Solutions Medical in ways that require solutions Medical to gather personally-identifying information. The amount and type of information that solutions Medical gathers depends on the nature of the interaction. For example, we ask visitors who leave a comment at https://www.wheelchairs.co.za to provide a username and email address on our contact form.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Solutions Medical Might use Google AdWords for remarketing from time to time.
Those who engage in transactions with Solutions Medical – by purchasing Solutions Medical’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Solutions Medical collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Solutions Medical. Solutions Medical does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Wilmartan t/a Solutions Medical is domiciled in South Africa and therefore all transactions are governed by the laws and statutes of the Republic of South Africa.
Wilmartan t/a Solutions Medical endeavours to ensure that there is sufficient stock availability, however we do not guarantee that we will always have stock of every item ordered. Should any item be out of stock, the purchaser will be contacted and offered an alternative or a refund.
Solutions Medical endeavors to ensure that all orders are processed timelessly and are delivered within a agreed upon time limit. This is dependent on stock availability and on the performance of the outsourced courier services.
Prices are quoted in South African Rand (ZAR) and are subject to change without prior notice. All prices are governed by the health professions council and are approved by most medical aids.
Please note that images may vary from the actual products.
Solutions’s regrets it is unable to exchange or refund stock purchased at hospitals.
SAHPRA –South African Health Products Regulations Authority
SAMED -South African Medical Technology Industry association
Address: P O Box 5541, Tygervalley,7536
Tel: 012 592 3370
PRACTICE No: 0056766