Returns & Refund Policy

At Solutions Medical, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact us and we will do our best to resolve the matter promptly and fairly.

Returns

• Returns must be requested within 7 days of receiving your order.
• Items must be unused, in their original packaging, and in a resalable condition.
• For hygiene and safety reasons, certain medical and personal care products cannot be returned once opened or used, unless they are defective.

Faulty or Incorrect Items

If you receive an incorrect, damaged, or faulty product, please notify us as soon as possible. We will arrange for inspection and, where applicable, repair, replacement, or refund in accordance with the Consumer Protection Act.

Refunds

Approved refunds will be processed using the original payment method within a reasonable period after the returned item has been received and inspected.

Rentals

Rental equipment is supplied subject to our Rental Agreement. Refunds for rental fees are considered on a case-by-case basis where applicable.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our team:

Solutions Medical
📞 +27 (0)21 852 5110
✉ sales@wheelchairs.co.za